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The lack of
a ‘must-have’ item for Christmas and the lackluster way
retailers have approached the Christmas season this year compels
me to lower my Christmas retail forecast for only the fourth
time in 20 years.
C. Britt Beemer, CEO and founder, America's
Research Group
Based on the findings of his
company’s new research survey of Christmas shoppers this
weekend, C. Britt Beemer, CEO and founder of America's
Research Group (ARG) lowered his forecast of Christmas
retail comp sales to 2.7% above last year’s level from 3.1%,
which he predicted in mid November.
“The lack of a ‘must-have’ item for Christmas and the lackluster
way retailers have approached the Christmas season this year
compels me to lower my Christmas retail forecast for only the
fourth time in 20 years,” Beemer says. “Shoppers are just not
seeing the excitement at the stores,” he added.
“Retailers should not expect that an extra shopping day this
year will save them, because only 36.6% of shoppers said they
expect to shop on December 24th,” Beemer says, “and half of
those respondents sounded very unsure of themselves.” The newest
ARG research highlighted some shifts in shoppers’ behavior:
1. Toys, electronics and jewelry are the only bright spots this
Christmas. Toys rank #1 with 34.3% buying toys so far this
season compared to 31.9% at the same point last year.
Electronics have surged this year with 24.2% buying them
compared to only 16.9% last year. Jewelry sales are up 16.1%
this Christmas season from 13.9% last year.
2. About 40% of consumers (39.6%) shopped at Wal-Mart compared
to 43.2% last year, 17.4% shopped at Target compared to 12.3%
last year, 15.7% shopped at Best Buy compared to 11.6% last
year, 14.2% shopped at Toys R Us compared to 12.8% last year and
17.6% shopped at JCPenney compared to 16.4% last year.
3. Lower store staffing levels have driven over one fifth of
shoppers (22.6%) away from stores compared to 20.9% last year.
4. Shoppers are not happy with the discounts being offered with
25.0% feeling the savings and discounts offered are less
compared to last year. A year ago 20.1% felt the offers were
less compared to 2004.
5. Gift card buying is at an all-time high with 49.4% having
already bought them and 38.8% of those who have not purchased
gift cards plan to this Christmas season.
6. If shoppers don’t see 50% off this season, nearly 40% will
either buy fewer gifts, buy less expensive gifts or will buy
gift cards.
7. The number of shoppers this weekend was at 59.0%, barely
beating out last year’s figure of 57.1%.
8. Nearly one in three consumers (30.9%) feel stores are less
decorated this Christmas, 23.9% have noticed that stores are
playing less Christmas music this year, and 67.1% believe store
employee morale improves when Christmas music is being played in
the store.
ARG surveyors interviewed 800 adults between Saturday and
Sunday, December 9-10, 2006. The study has an error factor of
plus or minus 4.3%. ARG will conduct one more Christmas retail
survey.
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