Shoppers' View provides Rent to Own operators a comprehensive, highly effective system of feedback designed to improve sales and customer service. Through telephone mystery shops, on-site mystery shops, hidden-camera video shops, and customer satisfaction surveys, Shoppers' View provides detailed feedback on the effectiveness of your staff, the presentation of your facility, and other relevant details about what a rent to own customer can expect to experience with your organization.

Trained shoppers who match your average customer profile contact your business, either in person or by telephone, posing as potential customers. Staff performance and location appearance are evaluated based on a specific set of customized criteria. Telephone shops are digitally recorded so that you can hear the actual shop. Utilizing "Hidden-video shops", you can see the actual shop either on VHS tape or CD video.

Husband and wife team Steve Leach (who's who) and Catherine Farr owners of Eagle Rentals Inc., dba ColorTyme, formed Shoppers' View in 1993. As retail owners, Steve and Catherine are firm believers in the service Shoppers' View provides. "We believe that the information provided by Shoppers' View is an absolute necessity for assuring that a company delivers high quality, consistent, and effective sales and customer service. It is our belief that most people want to, and when given the proper tools and information, will improve their work performance."

They promote the same standards of customer service within their organization.  "We at Shoppers' View practice what we preach,", says Steve Leach, "We began with telephone mystery shopping, which was identified as the most cost-effective for our clients." Today, Shoppers' View is the largest telephone mystery shopping company in the world. Leach added, "We perform thousands of "shops" each week using our custom, state-of-the-art recording software to record and deliver digital audio files to our clients, either as streaming audio files via the Web or compact discs."

Shoppers' View has evolved to offer a full line of services to the rent to own industry:

• On-site mystery shopping

• Hidden-video mystery shopping

• Customer satisfaction surveys

• Market research

Shoppers' View offers clients online reporting. "Owners log in and view comprehensive reports online 24/7", said Leach.

Shoppers' View staff includes individuals with years of experience in customer service with national and international organizations such as Neiman-Marcus and McDonalds.

Contact Shoppers' View at  800-264-5677 or email Sales-info@shoppersview.com