Las Vegas NADA
Convention on February 3rd through February 6th will feature
J.D. Byrider Systems as a primary exhibitor showcasing new
Byrider, the nation’s largest used car and finance company
franchise, was proud to announce the opening of its newest
dealership. After 10 years of award-winning customer service and
strong portfolio performance at a 6,000-square-foot site on
Pendleton Pike, the Byrider store had outgrown its location.
Now, customers are being welcomed to a new 17,000-square-foot
home at 1525 N. Shadeland Ave.
Since 1989, when the first Byrider store opened, the company has
grown from one lone dealership in Indiana to the largest network
of dealers in the country. This network of quality dealerships
consistently delivers dependable cars to the customers who need
them. As J.D. Byrider continues to advance into its seventeenth
year of operation, its mission of exceeding the customers’
expectations and maximizing those same customers’ opportunities
for advancement continues to be its most prominent goal.
On Dec. 18 2006, the doors of J.D. Byrider’s new Shadeland
Avenue dealership swung wide open to welcome Indianapolis-area
customers with financial challenges, offering them a lift on the
road back to success. This dealership is committed to providing
affordable financing in a friendly and professional atmosphere.
This, however, is nothing new for a company dedicated to
Byrider’s typical customers include hard-working established men
and women, as well as young people who are just starting lives
of their own. The company is dedicated to serving these
customers. From helping those with special financing needs by
branding their own automobile financing company, CNAC, and then
placing it in their dealership for fast credit approval, to
producing a daily customer satisfaction monitoring program,
Byrider’s dedication to its clientele is clearly its top
After a decade of maintaining high standards and serving
customers, the need for a larger venue was apparent. To maintain
and exceed expectations of even more satisfied customers, the
new lot will prove to be the foundation for an even stronger
company. This larger location can only add more opportunities
for everyone. The dealership will carry over its mission and
continue to provide quality cars with affordable payments and a
better car care program after the sale.
commitment to service is reflected in its 95% customer
satisfaction rating. This is an astronomically positive result
which exceeds the ratings given by customers at new car
dealerships. “Some companies grow so large that it’s difficult
for them to hold on to the ideals that fueled the company’s
growth in the first place,” said Steven E. Wedding, Byrider’s
chief financial officer. But the fact is, in order to satisfy
J.D. Byrider’s founder’s vision of what his company could
become, each of the stores needed to be committed to achieving
even more satisfied customers.
“Our customers will get the greatest benefit from this move,
especially when it comes to our on-site service department—a
feature you don’t find at the corner used-car lot,” said Joe
Cianelli, managing partner of the store. “We’ve increased the
number of service bays from four to ten, thereby cutting the
wait for appointments and simultaneously creating new jobs for
certified auto technicians.”
“This expansion is proof of the store’s success and one of the
reasons that it was a 2006 President’s Award winner,” said Brent
Newman, president of J.D. Byrider’s Company Stores division.
“J.D. Byrider President’s Awards are given to the top 10% of
stores and are based on both customer satisfaction and the
financial performance of the dealership.”
Typical sales volumes at Byrider stores are lower than those of
conventional used-car lots because the company takes the time to
work closely with customers to identify the best vehicle for
them. Byrider maintains its positive ratings by working with
each of its customers in order to find vehicles that best fit
their needs. J.D. Byrider openly answers questions and helps its
customers create a monthly budget, insuring that this new
vehicular addition to their lives will not break their budget.
In addition, at every store, time is taken to thoroughly explain
the terms of the sale.
In its quest to exceed the customer’s expectations, this
dealership offers a modern, sophisticated, and professional
environment. The new Shadeland Avenue store has proven to add
value to the surrounding community. Byrider took what was once
an unkempt, weed-filled, three-acre lot and turned it into a
tidy, professional and brightly-lit beacon of the neighborhood’s
prosperity. This new store offers the kind of experience that is
lacking at other fly-by-night used-car lots. Buyers accustomed
to being constantly underserved by other dealerships are sure to
be pleasantly surprised and most welcoming to this new store and
the respect for the customer that it readily brings with it.
This store is one of 14 company-owned stores within the nation’s
oldest and largest used-car franchise. Byrider has 127
franchised locations in 29 states, including 17 in Indiana.
Additionally, the upcoming Las Vegas NADA Convention on February
3rd through February 6th will feature J.D. Byrider Systems as a
primary exhibitor showcasing new franchising opportunities.
J.D. Byrider Systems: Headquartered in Carmel, IN, outside
Indianapolis, J.D. Byrider was founded in 1989. Its mission is
to serve customers with special financing needs who are
routinely ignored by other dealers and to ensure they receive
the same quality service in every Byrider dealership. Today,
some 700,000 vehicles later, daily monitoring by each dealership
shows an average customer satisfaction rating of 94%. There are
franchisee- and company-owned J.D. Byrider dealerships in 29
states. More than 5,000 people—many of them repeat customers or
referrals—trust Byrider with their business every month. Visit
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