ShoppersView
800-264-5677
Serving the Rent to own industry since 1993
APRO member since 1993

RTO Online Special Up to 5 telephone shops and one on-site shop for only $25 when you mention RTOOnline.

TeleTrax (telephone mystery shops), ShopTrax (on-site mystery shops, SurveyTrax (customer satisfaction surveys and customer call-backs), and VideoTrax (hidden-camera video shops) are designed to gather sales and customer service feedback to help Rent to Own dealers increase rentals and customer service.

Savvy Rent to Own dealers understand the importance of customer service as the Rent to Own transaction repeats week to week. TeleTrax (telephone mystery shopping) is the most cost-effective way to gather feedback on how effectively your staff handles telephone sales. ShopTrax (on-site shops) is an invaluable tool used to measure staff interaction (sales and service), the presentation of your store, and other relevant details about what a Rent to Own customer can expect to experience with your organization. SurveyTrax (customer satisfaction surveys) is an excellent tool used to measure the experiences of your actual customers and is used to call back newly delivered customers to ensure an excellent experience. VideoTrax (hidden-camera video shop) shows the true customer experience on DVD or videotape from the moment a shopper steps out of their car until exiting the store.

Shoppers' View Services Click on a service to find out more: TeleTrax Telephone mystery shopping ShopTrax On-site mystery shopping VideoTrax On-site hidden-video mystery shopping SurveyTrax Research studies and surveys

Shoppers' View is the largest telephone mystery shopping company in the world, performing thousands of shops each month using state-of-the-art recording software. Digitally recorded shops are delivered to clients either as streaming audio files via the web or compact discs.

Company-wide results reporting is available online 24/7. With new "Comparison Reporting" clients can directly compare results by region, state, district, or any other method, adding up to 4 reporting levels in addition to the corporate level.

Owner Steve Leach has a deep understanding of information relevant to the rent-to-own dealer as long-time owner/operator (Eagle Rentals, Inc/dba Colortyme), as well as the Payday Advance/Check Cashing industry.

"We believe that the information provided by Shoppers' View is an absolute necessity for assuring that a company delivers high quality, consistent, and effective sales and customer service. It is our belief that most employees, when given the proper tools and information, want to and will improve their work performance."

Our staff is dedicated to partnering with our clients to use our service as a positive training tool. Our job is to help you increase profits through excellent sales and customer service.

Contact: pam@shoppersview.com ShoppersView