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There are 7
classic work styles, each of which is motivated differently.
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By RTO Online Guest Contributor Francie Dalton -
bio
If you're frustrated in your
efforts to elicit the best from each of your subordinates,
chances are it's not that they can't be motivated, but that the
wrong methods are being used to motivate them.
Printable version of this article.
The secret is to package what you want from each individual in a
way that makes them want to deliver for you. There are 7 classic
work styles, each of which is motivated differently: Commanders,
who need control; Drifters, who need flexibility; Attackers who
need respect; Pleasers who need to be liked; Performers, who
need recognition; Avoiders who need security; and Analyticals,
who need certainty. Now here's how to use this knowledge to
better motivate your staff.
Commanders: Results oriented, aloof, bossy and not
terribly tactful, Commanders need to be in a position to take
initiative. Delegate substantive assignments to them, and employ
a hands-off management style. Articulate the desired result, and
then stand aside and let them figure out the "how to's". To
motivate the Commander, link what you want them to do to how
doing so will improve order, control, or results. Most
importantly, understand that the Commander wants to be valued
and validated for their ability to overcome obstacles, to
implement, and to achieve results.
Drifters: Free spirited and easy going, disorganized and
impulsive, Drifters are virtually antithetical to Commanders.
They have difficulty with structure of any kind, whether it
relates to rules, work hours, details or deadlines. To motivate
the Drifter, delegate only short assignments, and ensure
assignments have lots of variety. Provide as much flexibility as
possible, including what they work on, where they work, with
whom they work, and the work schedule itself. Drifters want to
be valued and validated for their innovation and creativity,
their ability to improvise on a moment's notice, and their
out-of-the-box thinking.
Attackers: Angry and hostile, cynical and grouchy,
Attackers are often the most demoralizing influence in the
workplace. They can be critical of others in public, and often
communicate using demeaning, condescending tones or biting
sarcasm. Attackers view themselves as superior to others,
conveying contempt and disgust for others. Granted, these folks
aren't exactly the most loveable of employees, but you do need
to be able to motivate them effectively. Start by identifying
what they're really good at, and then put them in positions of
using or imparting that knowledge in ways that don't require
much actual interaction with others. Value and validate the
Attacker for their ability to take on the ugly, unpopular
assignments no one else wants to touch, and for their ability to
work for long periods of time in isolation.
Pleasers: Thoughtful, pleasant and helpful, Pleasers are
easy to get along with. They view their work associates as
extended family members, and have a high need for socialization
at work. Unable to handle conflict, Pleasers can't say "no" to
the requests of others, developing instant migraines or stomach
problems to escape having to deal with negativity. Motivating
Pleasers is pretty simple and direct - just let them know how
doing whatever it is you ask will make you happy. The more
difficult thing is to manage their tendency to subordinate
what's best for the company to the maintenance of relationships.
To manage this, you'll need to continually stress the concept of
the "greater good". Value and validate Pleasers for the way they
humanize the workplace, and for their helpful, collaborative
work style.
Performers: Witty and charming, jovial and entertaining,
Performers are often the most favorite personality in the
workplace. They're the first to volunteer in public venues, and
the last to deliver on their promises. Performers can also be
self-promoting hustlers who use others as stepping-stones on
their path to stardom. They'll also avoid accountability for any
negative outcomes by distorting the truth and blaming others.
Motivating the Performer requires that you link recognition and
other incentives, such as high-profile assignments, to improved
teamsmanship. Value and validate your Performer for their
ability to establish new relationships, and for their persuasive
and public speaking skills.
Avoiders: Quiet and reserved, Avoiders are the
wallflowers of the world. They create warm, cozy nest-like
environments and prefer to work alone. They fear taking
initiative, and shun increased responsibility because of the
attendant visibility and accountability. They'll do precisely
what they're told - no more, it's true, but no less either.
Avoiders will sacrifice money, position, growth and new
opportunities for the safety of status quo.
Motivating the Avoider requires that you always provide detailed
instructions, in which the Avoider will find safety, and don't
expect to be successful in pushing this fear-based individual
toward increased responsibility. Value and validate your Avoider
for their reliability, for their meticulous attention to your
instructions, and for getting the job done right the first time,
every time.
Analyticals: Cautious, precise and diligent, Analyticals
are the personification of procrastination. This sometimes
incapacitates them in times of urgency. Their ability to
multi-task mentally results in poor eye contact and flat
intonation, they scrutinize the ideas of others, and anticipate
all that could go wrong, which creates an inaccurate impression
that they're negative. They're ill at ease socially and prefer
that all communications be written or electronic - not in
person. Motivating the Analytical requires that you give them
time to complete each task before assigning another, and that
you demonstrate and articulate respect for data and for the
analytical function. Value and validate your Analytical for
their commitment to accuracy, and for their ability to
anticipate and evaluate risk far enough in advance to allow
risks to be reduced.
The "one-size-fits-all cookie cutter approach to motivating
others won't work. Instead, you must customize your methods to
each individual you manage. Doing so will allow you to access
the discretionary energy of staff - that which they aren't
required to do, but could do if use these tips to make them want
to.
Francie Dalton is founder and
president of Dalton Alliances, Inc., a premier business
consultancy specializing in the communication, management and
behavioral sciences. For more information, call 410-715-0484 or
visit
www.daltonalliances.com
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