Every time we have locked a computer, which is the last resort before a pickup situation, the customer has contacted us, giving us the opportunity to discuss their situation and get the account back on track.
Ron Koller, ColorTyme Franchise

Ron Koller, Managing Partner of a ColorTyme Franchise, was the first customer of PCRental Agent. “We were involved in developing the product and initial field testing of PCRental Agent, basically, we were the guinea pigs” said Ron.

Ron Koller is a 20+ year veteran of the RTO industry having spent much of his career focused on PC rentals and technology products. “This product is easy to install, completely invisible to the customer (they do not even know it is there) and simple to administer. Locking or unlocking a computer takes only a minute or two”.

Ron says it has been not only a great collection tool, but a terrific retention tool too. “Every time we have locked a computer, which is the last resort before a pickup situation, the customer has contacted us, giving us the opportunity to discuss their situation and get the account back on track. The customer can even pay over the phone with a credit or debit card, we process the payment and give them the password. They are back on, and back online, in just minutes”.

In today’s day and age, SECURITY and protecting your data is vital. PCRental Agent gives you an additional layer of safety by giving you the ability of locking your computer if it is ever lost or stolen. “With this product, we can issue the lockdown command if a customer reports that their rental computer has been stolen or misplaced. When the computer goes online, the lockdown command is received and the computer is locked. Any data on the computer is safe.

“We looked at several software options” said Ron, “and found that PCRental Agent is the only product on the market that is specifically designed and built for the rental/leasing channel. Also being able to log into the website and manage my own computers is much easier than calling a 1-800 number and talking to a customer service person. The cost of the product is so competitive that just 1 prevented computer write-off per year covers the cost to the store for the entire year. I’ve even installed the product on my laptop. Traveling like I do I’m always afraid that somehow my laptop will come up missing and having all my information in someone else’s hand frankly frightens me. Now if that happens all I have to do is login to the server and mark my laptop as stolen. The Agent will lock it down and I’m assured my data is safe and won’t fall into the wrong hands. I would certainly recommend this product to any owners or operators.”