Mike loves
the challenge of not only continually building the business,
but also taking care of his employees. He puts an enormous
amount of effort into training employees — empowering them
to spread their wings to make each store successful Chris Higgs, TLH Vice President of Development
photo rtoonline
Driver Johnny Chastain (left) and Kids Across America
President Gregg Bettis, pose with the ColorTyme car
owned by franchisee Daryl Rose. Mike Harwood was
instrumental in getting ColorTyme, Inc. involved with
Kids Across America. Chastain signed autographs for
dealers attending ColorTyme's 2005 convention in Myrtle
Beach, South Carolina.
See a complete photo gallery of the convention here.
Mike Harwood is a man of few
words, but much action. Ask his employees about all the
incentives he uses to build moral and loyalty. No speeches, just
cruises. The approach works well for Harwood and has made him
ColorTyme’s
largest franchisee with 37 stores.
A pilot by trade, Harwood first ventured into the rent-to-own
industry in 1985, when fellow pilot and mentor, Eugene Teague,
encouraged him to buy three ColorTyme stores in East Texas.
Twenty years later, Harwood’s TLH Enterprises has expanded
beyond its East Texas roots into South and West Texas as well as
New Mexico.
“Mr. Harwood is one of the most experienced ColorTyme
franchisees out there,” Chris Higgs, Harwood’s Vice President of
Development, said. “He loves the challenge of not only
continually building the business, but also taking care of his
employees. He puts an enormous amount of effort into training
employees — empowering them to spread their wings to make each
store successful.”
Each year, Harwood rewards his employees at top performing
stores with a cruise, spouses included. The most recent trip?
New York City.
“He offers employees all the tools to make each
store a success,” Higgs said. “Mr. Harwood’s team takes
ownership of the stores where they work by ordering merchandise
and executing local marketing. It allows each store to adapt in
every community and accommodate our customers’ needs.”
His dedication to empowering people isn’t limited to his
business. TLH Enterprises supports
Kids
Across America, a charity dedicated to helping inner city
children become leaders by encouraging and equipping them
through Christian sports camps. More than 5,500 children from 30
states participate each year. Harwood has also been instrumental
in getting ColorTyme, Inc. involved with the organization.
Harwood and his team at TLH Enterprises, based in Corsicana,
TX, are celebrating the opening of three stores in recent months
— one each in Las Cruces, N.M. and Kaufman and Mission, Texas.
The Las Cruces location, at 2519 N. Main St. in the Cruces Norte
shopping center, will be ColorTyme’s second location there,
built to serve the growing population in northern Las Cruces.
The first location, in southern Las Cruces, experienced
phenomenal success over the last 10 years.
The Kaufman ColorTyme store is located at 2013B S. Washington
Ave., just off of U.S. Highway 175. Higgs said TLH Enterprises
was particularly concerned about opening a location in Kaufman
since customers had been driving to ColorTyme stores in either
Mabank or Seagoville.
The Mission ColorTyme store will open at 926 N. Conway Ave.,
at the intersection of Conway Avenue and Tom Landry Boulevard.
The building is home to a mural of Tom Landry that was recently
restored and serves as a landmark in the town. Higgs hopes that
Mission’s ColorTyme store, like the mural, will be able to
become a part of the town’s history.
“It’s important to us that our customers know we are a
locally owned business, run by their neighbors,” Harwood said.
“We want to offer our customers superior service by giving them
exactly what they want conveniently and affordably. This
business is a relationship business; our customers should expect
to see a friendly face when they come into one of our ColorTyme
locations.”
ColorTyme, Inc. is the oldest franchised rent-to-own or
rental purchase company in the United States with 276 stores.
Now in its 25th year, the company has launched an aggressive
franchise development plan and is on track to grow significantly
in the next five years with many of its newest locations being
developed by rent-to-own professionals.
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