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46 percent
said they'd shop at a retailer more if they were environmentally
friendly, while 54 percent said it wouldn't affect their
behavior.
Environmentally friendly products
and services are all the buzz. But is it just politically
correct noise, or are consumers willing to pay more for
eco-friendly products? According to a recent Maritz Retail Group
poll, a slim majority are not.
The poll was designed to track Gen Y's brand awareness
among several popular retailers. Gloria Park Bartolone, division vice president of Maritz
Research's Retail Group, is quick to point out that Maritz did
not set out to debate whether or not being eco-friendly is the
right thing to do. "We thought it would be helpful for
retailers, with all the marketing hype surrounding environmental
issues, to know what influence this type of messaging had on
customer loyalty, particularly Gen Y."
The poll data shows Gen Y was split down the middle on the influence a retailer's
environmental policy and sustainability had on their shopping
habits with 50 percent of respondents saying a retailer's policy
did influence their shopping behavior. When asked to describe
their attitude toward a retailer's environmentally friendly
positioning, 46 percent said they'd shop at a retailer more if
they were environmentally friendly, while 54 percent said it
wouldn't affect their behavior.
"When it comes to determining marketing messages to reach Gen Y,
this poll revealed some interesting facts for retailers," said
Bartolone. "While the majority wasn't impacted either way by a
store's environmental stance, you can't ignore that 46 percent
of shoppers said they'd spend more with a retailer that was
environmentally friendly. The percentage lends credibility to
environmental messaging, which is only likely to gain more
momentum with consumers in the future."
But will they pay more?
Only slightly fewer respondents (47 percent) said they would be
willing to pay more for environmentally friendly services,
products or brands. Out of this percentage, the vast majority
(77 percent) cited their "care about the environment" as the
reason behind their willingness to pay more, with other
qualifiers, such as "it's the right thing to do" (21 percent) or
"so that people know I'm environmentally aware" (2 percent)
trailing behind.
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