The rent-to-own industry is now recognizing the benefits E-Complish can offer to dealers in terms of prompt payments and a reduction in recalls that far outweigh NONS.

Visit e-complish.com for more information.

E-Complish, LLC has announced that its simple and customized payment solutions are now available to the rent-to-own industry. Online and phone-based systems enable dealers to focus less on traditional collections and concentrate efforts on customer service and renewals while enjoying a lower percentage of slow- or non-payments and truckrolls – a savings in time and money.

According to Marc Hopkins, Business Development Manager, E-Complish provides three main services. Its Host Pay online customer payment system and Direct Pay interactive voice response (IVR) phone service provide RTO customers with the convenience of 24-hour access to automated payment capabilities – right from their home. All they need is a credit card or checking account and their account number. Host Pay requires Internet access through which they can log on to a site branded to their RTO store name. They are guided through a series of steps to make their payment, a task accomplished within two to three minutes rather than the possible hour it would take them to make a personal payment at the store. Payments are processed via the dealer’s current merchant account network that requires zero third party handling of funds.

Direct Pay IVR is as convenient and available for customers who prefer to use a toll free number to call in their payment. A voice prompts them through a process for the same benefits to both customer and dealer.

Both Host Pay and Direct Pay service provide a no cost approach to dealers. Customers pay a minimal convenience fee for use of these services.
E-Complish offers a phone-based outbound program that will automatically call with a reminder message about payment due. It will also initiate interactive collection capabilities, making it possible for individuals to pay on the spot when they receive their call.

Rejected at First
E-Commerce products and services were rejected at first in the industry because they relieved customers from coming into the store and regularly viewing merchandise for possible renewal contracts. However, the industry is now recognizing the benefits E-Complish can offer to dealers in terms of prompt payments and a reduction in recalls that far outweigh NONS. Dealers are finding creative ways to reach out to their customers and bring them into their store for reasons other than payment. Furthermore, the ability to feature products and specials online each time the customer logs on to Host Pay brings the store right to the customer.

"We feel we are at the tip of the iceberg here in what we can do for RTO dealers and their customers," says Hopkins. "We are offering dealers a cutting edge solution to several payment issues they face. We want to promote faster, on-time revenue and free up their energies for building their business through contract sales and renewals. They should not be spending valuable time on collections. We offer their customers options that are convenient and seamless because we customize each payment program to the look and feel of their individual RTO store, making customers feel comfortable that they are dealing with a credible payment program. We help remove all barriers to making a payment. We are a win-win for everyone – a logical step for RTO dealers and a true selling point for customers."

For more information on E-Complish products and services, contact Marc Hopkins, 301.865.7570 x205 or 888.847.7744 (c) mhopkins@e-complish.com. And for a closer look, visit their website, e-complish.com.