Our customer resources program provides any client from any location the ability to instantly communicate with their dedicated tax pro.
Steve Minish, head of business development for eTax Partners

"We have listened to our customers complain about other tax prep companies – the time it takes to complete a tax return and how it takes away from their core business," said Steve Minish, head of business development for eTax Partners. "We also keep hearing concerns about the burden of liability. So we took that information and designed our web-based system with three criteria in mind: offering maximum profits, minimal time invested and zero liability."

In the tax prep business since 1988, eTax Partners provides Rent To Own businesses with a value added service typically used by 95% of their customers, enabling store owners to earn $100 - $125 per funded return in less than 10 minutes. As long as a business has a computer and Internet connection, dealers can "sign up, log on and make money" is the company's mantra.

This year, eTax is underscoring their ability to approve and implement system upgrades through a 100% proprietary system that eliminates the need to appeal to a server for changes. "As changes occur in the tax world and in our business development, we avoid costly downtime for a system upgrade. We do it ourselves. And because we are web based rather than dependent on software, we don't need to bother our customers with supplemental software issues. The job is just done, seamlessly."

This, combined with "live" customer support distinguishes eTax from the competition.

"Our customer resources program provides any client from any location the ability to instantly communicate with their dedicated tax pro between the hours of 9:00 am EST to 12:00 pm seven days a week. We do not outsource customer support," said Minish. "The tax pros are eTax employees. This helps ensure consistent and accurate customer support."

According to Minish, businesses offer a tax service to increase customer loyalty, increased profits without increased expenses and also to take advantage of cross selling opportunities. He says his clients love the fact that eTax acts as the paid tax preparer who not only prepares, but also checks and opens every return. They also like the security of having a tax "firewall" reduce errors and liability. They can "sit back" and let tax professionals do 99% of the work while they collect income for performing a small task. That task is simply to complete a basic online interview form that generally takes less than five minutes. Once completed, the customers refund amount is instantly displayed on the screen, after which the customer signs two online forms and clicks submit. In most cases, IRAL checks are ready to print within minutes on site."

Minish points out that there are no start-up fees or long term contracts, and eTax handles all of the paperwork, conducts free training, and provides marketing materials at no charge.

"Every competitor offers pieces of the puzzle, nobody offers the complete package. Because the system is so simple and fast, our customers can maximize their profits and not get bogged down in the minutia."