|
Following is a generic version of the actual internal audit form developed by
Dan for use by Rent N Go in Vermont. This form is an
excellent tool to "normalize" the internal audit procedure. Over time,
this method of control will insure that your team is focused on the right areas
for profitability and customer service.
Click
HERE
for a printer friendly version
Onsite Evaluation
| Category |
Description |
Points |
Score |
Comments |
| |
Store Front Clean |
1 |
|
|
| |
Windows Clean |
1 |
|
|
| |
Vehicles Clean and Service log completed |
1 |
|
|
| |
|
|
|
|
| |
Showroom lights on and working |
1 |
|
|
| |
Showroom clean and at best appearance |
1 |
|
|
| |
Floors vacuumed and well maintained |
1 |
|
|
| |
Warehouse/Bathrooms clean |
1 |
|
|
| |
|
|
|
|
| |
Merchandise arranged by category |
1 |
|
|
| |
New/used marked with color coded tags |
1 |
|
|
| |
Displays fit company floor plan |
1 |
|
|
| |
|
|
|
|
| |
All merchandise has price tag |
1 |
|
|
| |
All tags show weekly and monthly rate |
1 |
|
|
| |
All tags show total # payments |
1 |
|
|
| |
All tags show total of rental payments |
1 |
|
|
| |
All tags show fees and other charges |
1 |
|
|
| |
|
|
|
|
| |
At it's best appearance and in good repair |
1 |
|
|
| |
Furniture arranged in room setting |
1 |
|
|
| |
Price tags in consistent location |
1 |
|
|
| |
|
|
|
|
| |
All TVs on and set to same channel |
1 |
|
|
| |
All TVs have remotes attached |
1 |
|
|
| |
All TVs clean |
1 |
|
|
| |
All stereos tuned to most popular station |
1 |
|
|
| |
Background music playing |
1 |
|
|
| |
|
|
|
|
| |
Clean and best appearance |
1 |
|
|
| |
Used appliances odor free |
1 |
|
|
| |
All Washers have hoses/connectors |
1 |
|
|
| |
|
|
|
|
| Counter and Customer Service |
| |
Counter and Visible desks free of clutter |
1 |
|
|
| |
No food visible |
1 |
|
|
| |
Order forms available and visible |
1 |
|
|
| |
Employees properly groomed |
1 |
|
|
| |
Monthly supply form complete |
1 |
|
|
| |
Stock replenishment form complete |
1 |
|
|
| |
|
|
|
|
| Onsite
Evaluation Totals |
possible
32 |
actual |
Comments |
Operations / Management
| |
Completed/signed order form with every agreement |
1 |
|
|
| |
Direction sheet complete and attached |
1 |
|
|
| |
Folders properly labeled with agreement # |
1 |
|
|
| |
Folders filed alphabetically by active/terminated/paid out |
1 |
|
|
| |
|
|
|
|
| Customer Relationship Management |
| |
Collection cards printed, worked, and filed by commitment
day |
4 |
|
|
| |
All commitments clearly marked on collection cards |
4 |
|
|
| |
15+ accounts worked on road with attached door hanger
receipt |
4 |
|
|
| |
Problem accounts discussed with district manager |
4 |
|
|
| |
All product service issues recorded and action taken |
4 |
|
|
| |
|
|
|
|
| |
Net Agreement Gain (10) |
9 |
|
|
| |
Net BOR Gain (25) |
9 |
|
|
| |
Net Customer Gain (5) |
9 |
|
|
| |
Delinquency Report: |
|
|
|
| |
Card Close 15% max |
9 |
|
|
| |
Delinquency Dollars 5% Max |
9 |
|
|
| |
Drawer Accuracy Over short within $10 |
2 |
|
|
| |
Inventory: |
|
|
|
| |
% New vs Used ____ vs____ |
2 |
|
|
| |
Idle inventory items 90 days |
2 |
|
|
| |
|
|
|
|
| Operations
Management Totals |
possible
75 |
actual |
Comments |
| Combined
Grand Total |
possible
107 |
actual |
Comments |
Action
Plans for Improvement
All items not meeting goal must have action plan for
compliance |
| Item |
Plan |
Initials |
Completion date |
| Item |
Plan |
Initials |
Completion date |
|
RTO Online is the official channel for Rent-to-Own Industry News and the
only independent source of news for the rent-to-own, rental-purchase,
lease-purchase trade. RTO Online (Rent to Own Online) represents the choice
of the entire RTO Industry for trusted information, as it happens. |
|
Tell us what you think
Rate the article at the top of this page |
|
|
|
|
