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The following are the six biggest benefits of doing business with
<your company name here>
A big misconception of some Rental Dealers and consumers is that we sell
Electronics, Appliances, Furniture, Household Accessories and Computers.
We sell value.
"Every transaction must improve the quality of life for the customer"
We may know the value that Rent to Own brings to customers, but the customer may
not. Never assume the customer understands the benefits of your service.
Following are what I call the "Big Six". A side by side comparison of Rent to
Own VS Retail and specific phrases you can use to explain those differences
fully to your customer. Your customer will be better informed, you will write
more agreements.
Always use "bridge words" such as, "What that means to you is....". When
explaining the Rent to Own transaction. List the benefits one at a time
with a clear comparison to retail.
The following is an example of how to explain it to a customer.
| Side by Side
Comparison |
|
Rent to Own |
Retail |
| Ownership
Option |
COMPARED TO |
|
If you rent this product for the specified period of time,
ownership will be transferred into your name in the form of a paid in full
receipt. Any un-expired factory warranty will also be transferred into your
name.
However prior to the end of the rental purchase term you will be
renting the item on a week to week or month to month agreement.
|
At a retail store you can
lay-a-way an item but you do not get to take the product home until it has
been paid in full. |
| No Obligation |
COMPARED TO |
| You are not obligated to keep the
merchandise or to buy the property, you can return it at anytime for any
reason. |
You can't return an item to
Wal-Mart
or Sears because you no longer need it or because you no longer want it,
Whereas with us you can return it anytime. |
|
Speaking of Wal-Mart and Sears...(Blend into the next
benefit) |
| No Credit
Check |
COMPARED TO |
| All we need you to do is to fill
out an Information Sheet consisting of personal information on yourself,
your spouse if applicable, employment information on both party's and four
relatives that can be contacted by telephone. It doesn't matter where they
are located in the U.S., however a phone is a must and they cannot be of the
same household or have the same phone number. |
All Retail Stores qualify their
customers based on their credit rating.
|
|
Once that information is available to us, we
offer...(Blend into the next benefit) |
| Same Day
Delivery |
COMPARED TO |
| If the merchandise you want is in
this store and today is when you want it, then today is when you'll get it. |
No back order slipups. |
| Low Money
Down |
COMPARED TO |
| The cash value of the merchandise
you are renting is $1299.00, and the monthly rental rate is $ 120.00 if you
pay a months rent to put it in your house you will be paying a small
percentage of the value of the property and you and your entire family will
be enjoying it today. |
Most Retail purchases require large down payments such as 20% -
30%.
|
|
And the biggest benefit of doing business with us
is...(Blend into the next benefit) |
| Free
Maintenance while they rent |
COMPARED TO |
| For the entire time that you are
renting we will take care of the maintenance of the merchandise. If anything
mechanically goes wrong, it will be taken care of by us at no expense to
you. Customer abuse is not covered under this warranty. We will repair
anything mechanically that goes wrong with it for the entire rental purchase
term. If the item you are renting breaks down we will loan you another so
you will never be without the service you are paying for. |
If you purchase this item at a
retail store you will have a 90 day Warranty on Labor, One Year Warranty on
Parts and Two year Warranty on the Picture Tube. |
Close that rental
Did you have any questions that I might not have answered ?
Listen carefully.
If their answer is yes, answer the question and get the
order.
If their answer is no, get the order.
Remember in the Sales Process in Rental, Closing the Sale
is getting the order and scheduling delivery.
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RTO Online is the official channel for Rent-to-Own Industry News and the
only independent source of news for the rent-to-own, rental-purchase,
lease-purchase trade. RTO Online (Rent to Own Online) represents the choice
of the entire RTO Industry for trusted information, as it happens. |
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