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National TV Sales and Rental
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Other Articles By
Jay Roberts
most recent first

RTO Opportunity is Knocking, Is anybody home?
The Perfect Rent to Own Day
Things That Make Rent to Own Pros Go Hmmm
Seven Steps of the Sales Process
The Big Six
advantages of Rent to Own
Key Result Areas of Rent to Own
Be positive at all costs

Other Contributors

Samantha Whitten
John Day
'The Onlooker'
Jay Roberts
Dan Companion
Scott Brinker
Brian Mohamed

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The following are the six biggest benefits of doing business with
<your company name here>

A big misconception of some Rental Dealers and consumers is that we sell Electronics, Appliances, Furniture, Household Accessories and Computers. We sell value.

"Every transaction must improve the quality of life for the customer"

We may know the value that Rent to Own brings to customers, but the customer may not. Never assume the customer understands the benefits of your service. Following are what I call the "Big Six". A side by side comparison of Rent to Own VS Retail and specific phrases you can use to explain those differences fully to your customer. Your customer will be better informed, you will write more agreements.

Always use "bridge words" such as, "What that means to you is....". When explaining the Rent to Own transaction.  List the benefits one at a time with a clear comparison to retail.

The following is an example of how to explain it to a customer.

 
Side by Side Comparison

Rent to Own

Retail

Ownership Option COMPARED TO

If you rent this product for the specified period of time, ownership will be transferred into your name in the form of a paid in full receipt. Any un-expired factory warranty will also be transferred into your name.

However prior to the end of the rental purchase term you will be renting the item on a week to week or month to month agreement.

At a retail store you can lay-a-way an item but you do not get to take the product home until it has been paid in full.
No Obligation COMPARED TO
You are not obligated to keep the merchandise or to buy the property, you can return it at anytime for any reason. You can't return an item to Wal-Mart or Sears because you no longer need it or because you no longer want it, Whereas with us you can return it anytime.

Speaking of Wal-Mart and Sears...(Blend into the next benefit)

No Credit Check COMPARED TO
All we need you to do is to fill out an Information Sheet consisting of personal information on yourself, your spouse if applicable, employment information on both party's and four relatives that can be contacted by telephone. It doesn't matter where they are located in the U.S., however a phone is a must and they cannot be of the same household or have the same phone number. All Retail Stores qualify their customers based on their credit rating.


 

Once that information is available to us, we offer...(Blend into the next benefit)

Same Day Delivery COMPARED TO
If the merchandise you want is in this store and today is when you want it, then today is when you'll get it. No back order slipups.
Low Money Down COMPARED TO
The cash value of the merchandise you are renting is $1299.00, and the monthly rental rate is $ 120.00 if you pay a months rent to put it in your house you will be paying a small percentage of the value of the property and you and your entire family will be enjoying it today.

Most Retail purchases require large down payments such as 20% - 30%.

 

 

And the biggest benefit of doing business with us is...(Blend into the next benefit)

Free Maintenance while they rent COMPARED TO
For the entire time that you are renting we will take care of the maintenance of the merchandise. If anything mechanically goes wrong, it will be taken care of by us at no expense to you. Customer abuse is not covered under this warranty.

We will repair anything mechanically that goes wrong with it for the entire rental purchase term. If the item you are renting breaks down we will loan you another so you will never be without the service you are paying for.

If you purchase this item at a retail store you will have a 90 day Warranty on Labor, One Year Warranty on Parts and Two year Warranty on the Picture Tube.

Close that rental

Did you have any questions that I might not have answered ? Listen carefully.

If their answer is yes, answer the question and get the order.

If their answer is no, get the order.

Remember in the Sales Process in Rental, Closing the Sale is getting the order and scheduling delivery.

 

RTO Online is the official channel for Rent-to-Own Industry News and the only independent source of news for the rent-to-own, rental-purchase, lease-purchase trade. RTO Online (Rent to Own Online) represents the choice of the entire RTO Industry for trusted information, as it happens.

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