Store, staff, and merchandise appearance, and a
"first impression" scorecard.
From collecting the proper information to writing
and reviewing the agreement with the customer.
Loading the truck to delivery, set-up.
Initial follow-up after delivery, to collection do's
Voluntary and involuntary agreement terminations and follow-up.
What to do when a customer comes back.
"Rent...Don't rent" do's and don'ts.
|Training = Change. Change =
Evolution. The objective of training is to cause a change in behavior. By
changing our behavior, we change our attitude and outlook. By changing our
attitude and outlook, we evolve as professionals.
Are you ready for the next evolution?
Rent to Own is a unique
transaction. No other customer/supplier relationship is as close as the
one that exists between a Rent to Own Company and it's Customers.
Rent to Own is about relationships. RTO Online has
broken down the Rent to Own relationship into 6 key areas.
- Appearance "First Impressions"
- Writing Agreements
- Agreement Termination