Gateway rated significantly higher than the industry average in replacement parts availability and ease of doing business.

Gateway notebooks and desktops were rated number one in customer satisfaction for the third consecutive quarter in the most recent Technology Business Research's (TBR) Corporate Customer Satisfaction Study. According to the TBR report, it is the quality of Gateway's customer relationships that largely contributed to its status.

Gateway's mean satisfaction positions continue to set records. In spite of industry-wide shortages, Gateway rated significantly higher than the industry average in replacement parts availability and ease of doing business. Customer loyalty improved substantially and scores for phone support, notebook value, delivery and repair time remained stable.

"It is our goal to continually exceed our customer's expectations with progressive process improvements designed to deliver high quality products in a timely, professional manner," said Ed Coleman, Gateway chief executive officer.

"Of all players, Gateway's performance has improved most significantly and its momentum continues to build," said Julie Perron, Technology Business Research manager of primary research. "Gateway has established an excellent reputation for customer service, a particularly notable achievement considering its corporate customers have the industry's highest expectations."

Acer recently announced plans to acquire Gateway for $710 million (see story).