Someone once told me that to get the results that you want, you must first inspect what you expect. I am a GM for Aaron's Sales and Lease and I have been employed with company for just short of 2 years now. In my short time here I have seen a lot of different management styles. There are two people inparticular that have had an impact on the way I do my job. They are the same two people that I am always talking about when I have my Friday morning meeting with my staff one of them is Paul Kardos, he was the assistant to my Regional Manager previously and is now the Regional Manager for our Salt Lake City region. It is my understanding that prior to starting with Aaron's he never had any experience in the RTO business, yet with just barely one year experience he managed to be promoted to Regional Assistant and very shortly following had his own region. The other person I am speaking of is David Salinas he is my Regional Manager, I have to say I don't know much of his career in the RTO business. What I do know is when he was a GM he promoted, if I recall correctly 16 GM's out of his store, he has also promoted several other people from his current region from the position of MT to GM, myself included. The one thing that both of these gentlemman have in common is High Expectations. Every single day without fail all GM's in the Arizona region expect a phone call from our bosses asking what our goals for the day are, these goals included what we were going to do in gap for the day, how many customers we would gain, how many agreements we would type up, what we planned to move off each individual bucket and what our revenue was going to be. Then
around 2:00 in the afternoon they would call and ask us for an update on where we were with these goals and if we weren't on track where we needed to be they made it clear to us that we'd better get there. Now some people may view this as being to hard on us or even having too high of expectations. If you have your boss calling you on a daily basis asking if were gonna TRY and do a good job today it's probably not very likely that you will. Now if you have your boss calling you and asking how good of a job your going to do today you're going to actually have to come up with something and when you don't succeed you
will have a sense of disappointment hovering
around you that's going to make you push harder and harder each time to achieve that goal. The more and more you push the better you become, and the harder you try to get there. When I walk through my door in the morning knowing that I will be getting that call from my boss, it gives me drive, and it only makes sense because this is a person I am trying to prove myself to, to not only to better my career but to better the people I am training to take my place when and if I get promoted. The fact of the matter is if you don't have high expectations or just expectation period the result at the end of the day is gonna be exactly what you felt like doing, not neccesarily what needed to be done. If anyone out there expects to be the next superstar GM, VP or RM you have to inspect what you expect. David Salinas and his regional staff do this every single day and it's not to be too hard it's because they have the drive to be #1 and it may not happen immediately, but the more and more they push the better and better we get as a region. We had the pleasure this year at our meeting to stand and applaud David as he walked on stage for being in the top 10 regions of the year and because of the drive he gives us we'll get the pleasure again next year. The moral of the story is if you expect great things and you wanna be #1 figure out what you need every day to make that happen.